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Engineering Services Customer Satisfaction Evaluation
 
The Engineering Services Division of the City of Charlotte's Engineering & Property Management Department is responsible for the planning, design, construction administration, and project management services on a variety of transportation, neighborhood improvement, business corridor, environmental and economic development projects.

Engineering Services appreciates your cooperation and patience during the planning and design phase of the project. We appreciate the opportunity to work with you to improve the quality of life for the citizens of Charlotte. Because we want to make sure we are providing the level of service needed for this community, we would like your input on the work or services we provided. Please take a few minutes to complete this costumer satisfaction evaluation. Thank you for your cooperation and help in improving our services.
About the Project

1.
City staff's name: (optional):

2.
Project name or location:

3.
What type of services has been provided to you in the past year?
(Select all that apply.)
Public Meeting/Presentation
Project Information Request
Personal Property Issue
Site Visit
General Transportation/Road Information
Project Assistance
Complaint Resolution
Direction to other City Services
Neighborhood Presentation
Civic Group Presentation

4.
What source have you used to obtain information about this project during the past year?
(Select all that apply.)
Project Newsletters/Postcards
City Notes (Monthly water bill insert)
Public Meetings or Presentations
Project Web Site
News Media, TV, Radio, or Newspaper
Telephone Call to Staff
Email to Staff
Visit to Government Center

5.
Check one:
I was in favor of this project
I was not in favor of this project
Staff Knowledge
 
Excellent
5
4
3
2
Unacceptable
1
6.
Did we exhibit the correct skills needed for the project?
7.
Were you confident in our ability to manage this project?
Staff Professionalism/Courtesy
 
Excellent
5
4
3
2
Unacceptable
1
8.
Were we considerate?
9.
Did staff listen to your questions and concerns and take interest in developing answers and solutions?
10.
How was the quality of the project information?
11.
Was the information presented in terms you could understand?
Timeliness/Resourcefulness
 
Excellent
5
4
3
2
Unacceptable
1
12.
Did we meet established deadlines?
13.
Were we responsive to your questions and concerns?
14.
Did staff provide a solution to your concerns that was resourceful and innovative?
Accessibility
 
Excellent
5
4
3
2
Unacceptable
1
15.
What was the overall opinion of our services?
16.
Were you kept up-to-date on issues or concerns?
Overall Opinion

17.
How can we improve our services to you? Please use the space below to provide any additional comments and suggestions to help us improve.