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Storm Water Services Customer Satisfaction Evaluation
Instructions
Charlotte-Mecklenburg Storm Water Services appreciates your cooperation and patience throughout the Storm Drainage Capital Improvement Project in your neighborhood. We appreciate the opportunity to work with you to improve the quality of life for the citizens of Charlotte. In order to improve our services and address your concerns, we would appreciate your comments and feedback. Please take a few minutes to complete this customer service evaluation. Thank you for your cooperation and help in improving our services.
About the Project
1.
Project name or location:
2.
What type of services has been provided to you in the past year?
(Select all that apply.)
Public Meeting/Presentation
Project Information/Assistance
Personal Property Issue
Site Visit
General Storm Water Information
Complaint Resolution
Direction to other City Services
Other
3.
What source have you used to obtain information about this project during the past year?
Project Newsletters/Postcards/Email status updates
Public Meetings or Presentations
Project Web Site
News Media, TV, Radio, or Newspaper
Telephone Call to Staff
Email to Staff
Visit to Government Center
4.
Check one:
I was in favor of this project.
I was not in favor of this project.
Neutral
During Planning and Design
Excellent
Good
Average
Needs Improvement
Unacceptable
N/A
5.
Staff's explanation of the issues related to the project
6.
Project information was easy to understand
7.
Staff's demonstration of courtesy and professionalism
8.
Responsiveness to your questions and concerns
9.
Timeliness of the response
10.
Information on project progress
11.
Benefits provided by project communication mailers
12.
Consultant's demonstration of courtesy and professionalism
During Construction
13.
Inspector's demonstration of courtesy and professionalism
14.
Construction Manager's demonstration of courtesy and professionalism
15.
Contractor's demonstration of courtesy and professionalism
16.
Staff ensured access to my residence/business and restored my property
Overall
17.
Overall opinion of our services
18.
If a member of our staff provided you with outstanding service, please let us know their name: (optional)
19.
How can we improve our services? (optional)
20.
If you rated our service as "needs improvement" or "unacceptable" please explain why. (optional)
Contact Information (optional)
21.
Name:
22.
Address:
23.
Phone Number:
