Engineering Services Customer Satisfaction Evaluation

Engineering Services Customer Satisfaction Evaluation

The Engineering Services Division of the City of Charlotte’s Engineering & Property Management Department is responsible for the planning, design, construction administration and project management services on a variety of transportation, neighborhood improvement, business corridor, environmental and economic development projects.

Engineering Services appreciates your cooperation and patience during the planning, design and/or real estate phase of the project. Because we want to make sure we are providing the level of service needed for this community, we would like your input on the work or services we provided. Please take a few minutes to complete this customer satisfaction evaluation. Thank you for your cooperation and help in improving our services.

About the Project

1.	Project Name

2.	Team Member Name

3.	What type of services have been provided to you in the past year?

	(Select all that apply.)
	Public Meeting/Presentation
	Project Information Request
	Personal Property Issue
	Site Visit
	General Transportation/Road Information
	Project Assistance
	Complain Resolution
	Direction to other City Services
	Neighborhood Presentation
	Civic Group Presentation
	Other:

4.	What source have you used to obtain information about this project during the past year?

	(Select all that apply.)
	Project Newsletter/Postcards
	City Notes (Monthly water bill insert)
	Public Meetings or Presentations
	Project Web Site
	News Media, TV, Radio or Newspaper
	Telephone Call to Staff
	Email to Staff
	Visit to Government Center
	Other:

Staff Professionalism/Courtesy

Excellent
5

4

3

2

Unacceptable
1

5.	Were we considerate?

6.	Did staff listen to your questions and concerns and take interest in developing answers and solutions?

7.	Was the information presented in terms you could understand?

8.	Was the information presented in a timely manner?

9.	What was the overall opinion of our services?

Overall Opinion

10.	How can we improve our services to you? Please use the space below to provide any additional comments and suggestions to help us improve.

Please provide the following

First Name

Last Name

Address

City

State / Province

Postal Code

Phone

Email