E&PM Internet User Satisfaction Survey

Thank you for taking the time to complete this customer satisfaction survey. The intent of this survey is to gauge overall user satisfaction level with Engineering & Property Management's Web pages. Responses to this survey will be analyzed to determine how we can improve our online presence.

Note: This survey relates to Engineering & Property Management's pages and not to all of Charmeck.org. Please keep that in mind as you consider your responses. Thanks!

User Satisfaction

Please rate your level of satisfaction with the following aspects of our site:


1.

Your overall impression of E&PM's site:

Extremely Satisfied

Satisfied

Neutral

Dissatisfied

Extremely Dissatisfied


2.

Ability to navigate within E&PM's site:

Extremely Satisfied

Satisfied

Neutral

Dissatisfied

Extremely Dissatisfied


3.

Accessibility of information:

Extremely Satisfied

Satisfied

Neutral

Dissatisfied

Extremely Dissatisfied


4.

Organization of information:

Extremely Satisfied

Satisfied

Neutral

Dissatisfied

Extremely Dissatisfied


5.

Appearance of our site:

Extremely Satisfied

Satisfied

Neutral

Dissatisfied

Extremely Dissatisfied

Site Usage

Please answer the following questions to let us know how you use our site:


6.

How often do you visit our site?

Daily

Weekly

Occasionally

This is my first visit


7.

Select your reason for visiting E&PM's Web site:

I want to learn more about the services E&PM provides

I am looking for E&PM project information

I am looking for contract and/or bid information

I am looking for permit or ordinance information

I am looking for employment opportunities

I am just browsing

Other:


8.

If you are looking for specific information, were you able to find it?

Yes, easily

Yes, but it took some effort

Only part of it

No

I was just browsing


9.

How do you plan to use the information provided on our site?


10.

Which best describes you/your role?

I am a citizen of the City of Charlotte or Mecklenburg County

I am an employee of the City of Charlotte or Mecklenburg County

I am a vendor or contractor

Other:


11.

How did you find our site?

Search Engine

Followed a link from another site

The URL was provided in communication materials I received (letter, email, etc.)

Other:

Suggestions

Please offer suggestions to help us improve our site:


12.

Do you have suggestions about improving the look and feel of our site?


13.

Do you have suggestions about improving the content and organization of our site?

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