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City Engineering/Land Development Permitting Customer Satisfaction Survey
Instructions
Our mission is to be recognized as the region's leader in regulatory services that protect the welfare of the public and the environment, and support smart growth. We are Building Value for Charlotte - Great Employees, Great Service, and Great Community. Your comments are important to us. Thank you for completing and returning this brief survey.
* Indicates a required field.
Customer Information
1.
Name:
2.
Company:
3.
Telephone:
4.
* Category that best describes you:
Engineer/Architect
Developer
General Contractor
Homebuilder
Charlotte Citizen
City/County Employee
Other:
5.
* Type of Service Provided:
(Select all that apply.)
General Information
Meeting w/Staff
Citizen Inquiry
Customer Service/Fee Payment
Construction/Tree Inspection(s)
Plan Review/Approval
Urban Design Plan Review/Insp.
Grading Permit
Bond/Surety Inquiry/Request
Erosion Control/Inspection
6.
Name of Service Provider(s):
General Customer Service Rating
Excellent
Above Satisfactory
Satisfactory
Somewhat Satisfactory
Not At All Satisfactory
7.
* Staff Knowledge
8.
* Timeliness of Service
9.
* Effective Communication
10.
Completeness of Service/Follow Through
11.
* Courteous/Professional Service Delivery
12.
* Problem Resolution
13.
* Did the service provider meet your needs?
14.
* Overall, rate the Customer Service provided.
Additional Comments/Suggestions:
15.
